Refund policy

 

Returns

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@themoodclub.com. Please note items sent back to us without first requesting a return will not be accepted.

The buyer is responsible for return packaging and postage costs. We suggest items are returned signed for as we will not be held responsible for missing returns. Please ensure you include your contact details with the return.

You can always contact us for any return questions at info@themoodclub.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For damaged items, please provide clear pictures showing defects.

If you receive an incorrect or damaged item, we will send you a return label and instructions on how and where to send your package.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.